Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are an agreement between Appraisal Host, LLC ("Appraisal Host", "we", "us") and you, either as an individual or on behalf of an entity ("you"). By accessing or using the Appraisal Host website or software platform (together, the "Service"), by creating an account, or by accepting a proposal from us that refers to these Terms, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Your Proposal

If you are a client, the proposal we sent you (your "Proposal") sets out the services, prices, billing details and any customizations we agreed with you. You accept your Proposal in the way it describes, for example by replying "approved" to the email it came with. Your Proposal and these Terms together form our agreement with you (the "Agreement"). If your Proposal and these Terms conflict, your Proposal governs.

3. The Service

Appraisal Host provides hosted appraisal management software for appraisal management companies, mortgage lenders, banks and appraisal companies. Each client's system runs on its own dedicated installation. The Service includes the platform features, any customizations described in your Proposal, hosting and support. We may improve, change or retire parts of the Service over time, with reasonable notice to clients for material changes.

4. User Accounts

To use the Service, you need an account. You are responsible for:

• Account Security: keeping your login details confidential.
• Account Activity: all activity under your account, whether authorized or not.
• Unauthorized Access: telling us right away through our contact page if you suspect someone is using your account without permission.
• Accurate Information: keeping your account information, including contact and billing details, accurate and up to date.
• User Management: managing your users' permissions and access.

Each person who uses the Service needs their own login. We may suspend accounts that share logins.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable federal, state, local, or international laws or regulations.
• Infringe upon the intellectual property rights, privacy rights, or other rights of others.
• Transmit harmful, offensive, defamatory, or inappropriate content.
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Use the Service for any illegal, fraudulent, or unauthorized purpose.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated systems (bots, scrapers) to access the Service without our written permission.
• Resell, sublicense, or redistribute the Service without our written authorization.
• Upload or transmit viruses, malware, or other malicious code.

Violation of this section may result in immediate suspension or termination of your account.

6. Fees and Billing

Fees are as stated in your Proposal. Unless your Proposal says otherwise:

• Fees are charged automatically on the 1st of each month for the orders created in your system the previous month, plus any add-on services used, to the bank account or card you keep on file with us. An order cancelled in the same month it was created is not charged. An order cancelled after it has been charged is not refunded.
• Any other arrangement, such as paying by check or by an invoice with a due date, applies only if your Proposal says so.

Your Proposal shows the price for each way of paying. If a payment fails or is late, we may suspend access until it is received. If the monthly charge fails two months in a row, we disable your Appraisal Host system and any website we host for you until every past-due amount is paid. Your data is not deleted while they are disabled. Fees do not include taxes; you are responsible for applicable sales or use taxes, excluding taxes on our income. Fees are non-refundable unless your Proposal says otherwise or the law requires a refund.

Setup fee. When your Proposal sets out a setup fee and a minimum period, we waive the setup fee as long as your Agreement stays in place for that minimum period after your system goes live. If you end your Agreement before then, or we end it because of non-payment or a breach of these Terms, the setup fee becomes due on the date it ends and is charged to the bank account or card on file.

Inactive accounts. Your system carries no monthly charge while you are placing orders. The inactive account fee set out in your Proposal applies in two cases. If no orders are created in your system within 60 days after it goes live, or within 90 days after you accept your Proposal, whichever comes first, the fee applies for each month after that until orders begin. If a full billing month later passes with no orders, the fee applies for each following month with no orders. The fee continues while your system stays online, and you can stop it by ending your Agreement as described in Term and Termination.

Payment authorization and disputes. By putting a bank account or card on file, you authorize Appraisal Host to charge it each month for the fees described in your Proposal and these Terms until your Agreement ends, and for any amount that becomes due when it ends. Our records of the orders created in your system are the basis for each charge. You agree to contact us about any charge before disputing it with your bank or card company. If you dispute or reverse a charge that was valid under your Agreement, the amount remains due, we may suspend access until it is resolved, and you agree to pay any fee our payment processor charges us for the dispute.

We may change our pricing, including the prices in your Proposal, with 30 days' notice. Price changes will not affect your current billing period.

7. Term and Termination

Your Agreement starts on the date you accept your Proposal and runs month to month. Either party may end it at any time by written notice. Orders created up to the end date are charged on the next 1st of the month. If your Agreement ends within the minimum period in your Proposal, the setup fee becomes due as described in Fees and Billing. We may also suspend access at once, without notice, to protect the Service or its users from a security threat, fraud or illegal activity, or for a violation of the Acceptable Use section.

When your Agreement ends, we make your data available for export in a commonly used format for 90 days. We release exports of Your Data only after all outstanding fees are paid. After that it may be permanently deleted, unless the law requires us to keep it longer. Sections that by their nature should survive the end of the Agreement survive it, including intellectual property, confidentiality, disclaimers, limitation of liability and indemnification.

8. Your Data

You own all data entered into or generated in the Service on your behalf, including order data, client and appraiser information, financial records and documents ("Your Data"). We use Your Data only to provide and support the Service. We do not sell it, and we share it with third parties only as needed to operate the Service, for example with hosting and payment processing providers bound by confidentiality. We back up Your Data regularly. You may ask for an export of Your Data at any time. We release exports of Your Data only after all outstanding fees are paid.

9. Confidentiality

Each party will protect the other's non-public information with at least the care it uses for its own, and use it only for the purposes of the Agreement. Your business data, rates and fee schedules are your confidential information. Our software and documentation are our confidential information. These obligations survive the end of the Agreement.

10. Intellectual Property

10.1 Our software. Appraisal Host owns the Service, the software and all improvements to them, including features and customizations built at a client's request, whether or not the client paid for the build. You receive a non-exclusive right to use the Service, including those customizations, while your Agreement is in effect. You may not copy, modify, distribute, sell or lease any part of the Service without our written permission.

10.2 Your content. Your Data remains yours. You grant us a limited, non-exclusive, royalty-free license to use, store, process and display it solely to provide the Service to you. You confirm that you have all the rights needed to submit it and that it does not violate anyone's rights or the law. Nothing in these Terms gives us any rights in your trademarks or business processes.

11. Use of Artificial Intelligence

The Service includes, and may add over time, features assisted by artificial intelligence, such as support responses, drafting, document and data processing, and workflow automation. The following applies to all AI-assisted features:

• Assistive, not authoritative. AI features assist your staff and our support team. They do not replace your judgment, and outputs that matter should be reviewed before you rely on them outside the Service.
• No appraisal practice. The Service does not perform appraisals, does not produce opinions of value, and does not perform appraisal review in the professional sense. Nothing generated by the Service is an appraisal or a USPAP-governed conclusion. Licensed appraisal work remains entirely with your professionals.
• Financial records are computed, not generated. Invoices, payments, fees and other financial totals in the Service are computed by conventional software logic from your settings, not generated by AI. AI features do not alter financial records.
• Your Data and AI. Where AI features process Your Data, they do so only to provide the Service. We do not use Your Data to train our own or any third party's general-purpose AI models. AI processing may be performed by reputable third-party AI providers under agreements that prohibit them from training on the data.
• Human escalation. AI-assisted support can always be escalated to a person.

12. Security

We maintain commercially reasonable administrative, technical and physical safeguards for Your Data, including access controls and encrypted connections. You are responsible for safeguarding your users' logins and for the actions taken under your accounts. Each party will promptly notify the other of any security incident affecting Your Data.

13. Availability and Support

We work to keep the Service available around the clock, apart from scheduled maintenance, which we announce in advance where practical and schedule outside peak hours where possible. The Service runs on professionally hosted infrastructure. We do not guarantee uninterrupted availability, and we are not liable for temporary interruptions, including those caused by events outside our control such as provider outages, natural disasters or cyberattacks. To get help, open a support ticket; your Proposal describes any additional support we agreed with you.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, APPRAISAL HOST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that the Service will meet your specific requirements or that defects will be corrected.

15. Limitation of Liability

NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, USE OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL LIABILITY UNDER THE AGREEMENT IS CAPPED AT THE FEES YOU PAID TO APPRAISAL HOST IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT DOES NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR TO YOUR OBLIGATIONS UNDER THE INDEMNIFICATION SECTION.

16. Indemnification

You agree to indemnify, defend, and hold harmless Appraisal Host and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Your content submitted to the Service
• Any negligent or wrongful conduct by you or your users

17. Changes to These Terms

We may update these Terms from time to time. When we do, we post the updated Terms on this page, update the "Last Updated" date at the top of this page, and display a notice in the platform for significant changes. Your continued use of the Service after an update means you accept the updated Terms. If you do not agree, you may end your Agreement as described in the Term and Termination section. Prices and other terms in your Proposal change only as your Proposal and the Fees and Billing section allow, or by written agreement between us.

18. Governing Law and General Terms

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law rules. Any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the jurisdiction of those courts. Neither party may assign the Agreement without the other's consent, except to a successor in a merger or sale of substantially all of its assets. Notices go in writing by email: to us at info@appraisalhost.com, and to you at the email address in your Proposal or account. The Agreement is the entire agreement on its subject. If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision is not a waiver of it.

19. AI Team Members

Appraisal Host uses AI team members alongside our human staff. Sophie Reeves, Client Advisor, helps prospects and clients with questions about Appraisal Host, demos, and getting started. Marcus Reid, Technical Advisor, helps with support requests and technical questions. They may write to you by email, reply to your support tickets, and answer our phone line, and they write under their own names. The chat assistant on this website is also AI.

Our team decides what they may do, watches their work, and steps in whenever needed. Anything they handle is covered by our Privacy Policy. If you would rather talk to a person, ask them at any time and they will connect you with a member of our team, or call us at (857) 810-5557.

20. SMS/Text Messaging Program

Appraisal Host offers an opt-in text messaging program, including front desk notifications and appraisal order status notifications. By providing your mobile number and opting in, you consent to receive service-related text messages directly from Appraisal Host. Consent is given directly to Appraisal Host and is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Your mobile phone number and opt-in information are not shared with or sold to third parties or affiliates for marketing or promotional purposes. For how we handle your data, see our Privacy Policy at www.appraisalhost.com/privacy-policy.

21. Contact Information

If you have any questions about these Terms, please contact us: